Return policy

Return and Refund Policy of Harbor New York

At Harbor New York, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.

No Refunds, Returns, or Cancellations for Sale Items
Items purchased during sales cannot be refunded, returned, or canceled. These purchases are final and cannot be returned, exchanged, canceled, or refunded, even if the item is the wrong size.

Return Costs
Customers are responsible for shipping costs in the case of returns. Harbor New York does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.

Return Notification Deadline
Returns must be notified within 100 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this deadline to be eligible for a return.

Exchange of Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Be sure to select the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, send an email to info@harbor-newyork.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Ensure that this form is attached to your return to guarantee proper handling of your request.

Conclusion
Harbor New York strives to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, you can contact our customer service at info@harbor-newyork.com.