Terms of Service
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Reflection period: the period during which the consumer can exercise their right of withdrawal.
Consumer: the individual who does not act in the course of a professional or commercial activity and enters into a distance contract with the entrepreneur.
Day: calendar day.
Long-term transaction: a distance contract related to a series of products and/or services, for which the obligation to deliver and/or purchase is spread over time.
Durable data carrier: any medium that allows the consumer or entrepreneur to store information personally addressed to them in such a way that it is accessible for future consultation and reproduction of the stored information unchanged.
Right of withdrawal: the consumer’s ability to cancel the distance contract within the reflection period.
Entrepreneur: the individual or legal entity offering products and/or services at a distance to consumers.
Distance contract: a contract in which, within a system organized by the entrepreneur for the distance sale of products and/or services, one or more distance communication techniques are exclusively used until the contract is concluded.
Distance communication technique: a means that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same space.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Company name:
Chamber of Commerce registration number:
Trade name:
VAT number:
Customer service email:
Business address:
Article 3 – Applicability
These general terms and conditions apply to all offers of the entrepreneur and to all distance contracts and orders concluded between the entrepreneur and the consumer.
Before the conclusion of the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated, before the conclusion of the distance contract, that the terms and conditions can be consulted at the entrepreneur’s office and that, upon the consumer's request, they will be sent free of charge as soon as possible.
If the distance contract is concluded electronically, by way of exception to the previous paragraph, and before the conclusion of the distance contract, the text of these general terms and conditions can be made available to the consumer electronically, in a way that allows the consumer to easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted electronically and that, upon request by the consumer, they will be sent free of charge either electronically or in another manner.
If, in addition to these general terms and conditions, specific conditions apply to products or services, the provisions of the second and third paragraphs apply, and the consumer can always invoke the most favorable applicable provision in case of conflicting general conditions.
If one or more provisions of these general terms and conditions are found to be void or annulled, the contract and these general terms and conditions remain in effect for the rest, and the provision in question will be replaced by a provision that most closely matches the original intent.
Situations not regulated by these general terms and conditions should be assessed "according to the spirit" of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of these terms and conditions should be interpreted "according to the spirit" of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly indicated in the offer.
The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.
The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to assess the offer properly. If the entrepreneur uses images, these must be a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and data included in the offer are indicative and cannot be grounds for compensation or termination of the contract.
The product images are a truthful representation of the offered products. The entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.
Each offer includes information that clearly shows the rights and obligations associated with accepting the offer. This includes in particular:
- the price, excluding customs duties and import VAT. These additional costs will be at the customer’s expense and risk. The postal or courier service will apply the special regime for postal and courier services regarding imports. This regime applies if the goods are imported into the destination EU country, as is the case here. The postal service or courier will collect VAT (possibly together with customs duties) from the recipient of the goods;
- any shipping costs;
- how the contract will be concluded and which actions are necessary for this purpose;
- whether or not the right of withdrawal applies;
- the method of payment, delivery, and contract performance;
- the deadline to accept the offer or the deadline within which the entrepreneur guarantees the price;
- the amount of the fee for distance communication, if the costs for using the distance communication technique are calculated on a basis other than the basic rate for the communication means used;
- whether the contract will be archived after the conclusion, and if so, how the consumer can consult it;
- how the consumer can verify and correct, if desired, the data provided in the context of the contract before the conclusion of the contract;
- any other languages, besides Italian, in which the contract can be concluded;
- the codes of conduct to which the entrepreneur is subject and how the consumer can consult them electronically;
- the minimum duration of the distance contract in the case of a long-term transaction.
Optional: sizes, colors, types of materials available.
Article 5 – The Contract
The contract is concluded, unless otherwise provided in paragraph 4, at the moment the consumer accepts the offer and meets the relevant conditions.
If the consumer has accepted the offer electronically, the entrepreneur immediately confirms the receipt of the acceptance of the offer electronically. As long as the entrepreneur does not confirm the receipt of this acceptance, the consumer can cancel the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to ensure the security of the electronic data transfer and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will adopt appropriate security measures.
The entrepreneur can – within the limits of the law – inquire whether the consumer can fulfill their payment obligations, as well as any relevant facts and factors for a responsible distance contract. If, based on this investigation, the entrepreneur has valid reasons not to conclude the contract, the entrepreneur has the right to refuse an order or request or impose special conditions for execution.
The entrepreneur will provide the consumer, along with the product or service, the following information, either in writing or in a way that allows the consumer to store it on a durable data carrier in an accessible manner:
- the entrepreneur’s address where the consumer can submit complaints;
- the conditions under which and how the consumer can exercise the right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;
- information about existing warranties and after-sales service;
- the data included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the contract;
Article 6 – Right of Withdrawal
The consumer can cancel the contract within 14 days without stating reasons.
The withdrawal period expires 14 days after the day:
- on which the consumer or a third party designated by the consumer, who is not the carrier, takes physical possession of the product;
- in the case of a contract for multiple products ordered by the consumer in a single order but delivered separately, on which the consumer or a third party designated by the consumer, who is not the carrier, takes physical possession of the last product.
To exercise the right of withdrawal, the consumer must inform the entrepreneur (using the contact details provided in Article 2) of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post, fax, or email). The consumer can use the attached model withdrawal form, but this is not obligatory.
The consumer must send the notification of withdrawal before the withdrawal period has expired.
Article 7 – Obligations of the Entrepreneur in the Event of Withdrawal
If the consumer withdraws from the contract, the entrepreneur must reimburse all payments received from the consumer, including the cost of delivery (with the exception of the additional costs resulting from the consumer’s choice of a delivery method other than the least expensive standard delivery offered by the entrepreneur), without undue delay and in any case no later than 14 days from the day on which the entrepreneur is informed of the consumer’s decision to withdraw from the contract.
The entrepreneur will reimburse the consumer using the same payment method as the consumer used for the original transaction, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
If the consumer has received the product, the entrepreneur may withhold the reimbursement until they have received the product back or the consumer has supplied evidence of having sent back the product, whichever is the earliest.
Article 8 – Return of the Product
The consumer must return the product to the entrepreneur without undue delay and in any case no later than 14 days from the day on which the consumer informs the entrepreneur of the withdrawal from the contract.
The consumer will be considered to have met the return deadline if they send back the product before the 14-day period has expired.
The consumer bears the direct cost of returning the product.
The consumer is only liable for the depreciation of the product resulting from handling the product in a
way other than what is necessary to establish the nature, characteristics, and functioning of the product.
Article 9 – Exclusions from the Right of Withdrawal
The entrepreneur may exclude the following products and services from the right of withdrawal:
- Products or services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur within the withdrawal period.
- Products that are made to the consumer’s specifications or are clearly personalized.
- Products that cannot be returned due to health protection or hygiene reasons and that were unsealed after delivery.
- Products that, after delivery, are by their nature inseparably mixed with other items.
Article 10 – The Price
During the period of validity stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
The prices mentioned in the offer include VAT.